Video is not working, how to access the video option?

Please ensure that the Curatess, Essential Care application has been granted access to the camera on the device being used. Make certain that Chrome has access to the microphone and camera, use this guide to help check and\or change permissions. **PLEASE NOTE, for the Essential Care application to work properly, the Camera, Microphone, and Notifications need to be set to "Allow".** ![Chrome Permissions](https://www.curatess.com/wp-content/uploads/2019/01/Chrome-mic-camera-permissions.png) Chrome support is another resource to learn how to allow access to the microphone or camera, https://support.google.com/chrome/answer/2693767?hl=en
Published on: n/a See other articles in Troubleshooting, Essential Care on PC or Mac, Essential Care Mobile App - iOS and Android, Curatess - Open Telehealth - Essential Care Application.