Can't hear the remote party?

Make certain that the remote party has properly granted access to the microphone on the device being used for the call. All users are prompted to allow access to the microphone and camera at the first login. Make certain that Chrome has access to the microphone and camera, use this guide to help check and\or change permissions. **PLEASE NOTE, for the Essential Care application to work properly, the Camera, Microphone, and Notifications need to be set to "Allow".** ![Chrome Permissions](https://www.curatess.com/wp-content/uploads/2019/01/Chrome-mic-camera-permissions.png) Chrome support is another resource to learn how to allow access to the microphone or camera, https://support.google.com/chrome/answer/2693767?hl=en
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